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Business hours: 8:00 AM – 8:00 PM. Quotes within 1–2 hours.
Grace Period Policy for Transfer Services
All transfer services are subject to a mutual 15-minute grace period for both the passenger and the driver. This grace period is implemented to accommodate unforeseen circumstances such as traffic congestion, temporary road closures, weather conditions, or other unexpected situations that may cause delays at the pickup point.
During this 15-minute grace period, neither party shall be considered late, and no compensation, penalty, or additional charge will apply to either the passenger or the driver within this timeframe.
Both parties are encouraged to communicate promptly if delays are anticipated in order to ensure smooth coordination of the transfer service.
✨ What to Expect After Confirmation
Premium benefits with every Skylimo ride
✈️ Flight Tracking
Real-time tracking for airport arrivals.
⏱️ 90 mins Free Waiting
From actual flight landing time.
🏨 20 mins Free Waiting
For hotels, homes & offices.
✈️ If Your Flight is Delayed – WhatsApp Us!
⏱️ Delayed Less Than 2 Hours
We adjust automatically – no message needed. Driver tracks flight.
⏰ Delayed 2–4 Hours
WhatsApp us. Free update. If no contact after 4h, marked as no‑show.
⚠️ Please keep us updated!
🔴 Delayed 4+ Hours
Reschedule: FREE with 12h notice; RM20–80 for shorter notice.
🌙 Late‑Night / Early‑Morning Pickups (22:00 – 06:59)
If delays push your pickup into night hours, the standard night surcharge applies. We’ll confirm exact amount – no surprises.
🛫 KLIA T1 & T2 – Smooth Pickup
Why we don’t wait at terminal
Drivers cannot wait at terminals. Process:
- ✓ Real‑time flight tracking
- ✓ Standby nearby 20 min after landing
- ✓ Drive to pickup point when you’re ready
- ✓ WhatsApp us – we guide you
Typical wait: Less than 15 minutes
📅 Cancelling or Changing Booking
✓ More than 24h before
Full refund, no questions asked.
✗ Within 24h or No‑show
No refund – ensures service quality.
🔄 Change time
Free with 12h notice. Just WhatsApp us.